WhatsApp Inbox

WhatsApp inbox

Username Password

WhatsApp Inbox

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Export all (Zoho notes CSV)

Select a contact

More

Export CSV Export JSON Export Zoho notes CSV

New contact

Name WhatsApp phone (international) Company Country Business WhatsApp number Tags (comma separated) Owner Notes

Only store what you need for recruitment outreach.

Import contacts (CSV)

Columns: name, phone, company, country, notes, tags, owner (username). AiSensy's contact export works as is (Name, Mobile Number, Tags; other columns are kept as details). Separate tags with commas or semicolons.

Business number Country code for local numbers like 03001234567 (optional) Add tags to contacts that already exist (instead of skipping them) Default owner

Import chat history (admin)

CSV or JSON from AiSensy or another tool. Needs a phone, direction (incoming/outgoing or user/agent), message and time per row. Safe to re-run: duplicates are skipped. Imported chats are history only: they don't reopen the 24-hour reply window.

Business number Time zone of times without one Country code for local numbers (optional) Owner for new contacts

Templates

Approved templates can start a chat. Status comes from Meta; sync after you create or edit templates in WhatsApp Manager.

Name

Language

Category

Status

Preview

Quick replies

Saved answers you can drop into a reply. They can only be sent while the 24-hour reply window is open.

Title Text Team-wide (everyone sees it)

Users & permissions

Name

Username

Role

Status

Add user

Display name Username Role

Permissions

Password (12+ characters) Active (can sign in)

Inbox settings

Who sees new chats from customers In shared chats

Out-of-hours auto-reply Send an automatic reply outside working hours (max once per contact every 12 hours) Time zone

From To

English text Arabic text (sent when the customer writes in Arabic)

Audit log

When (UK)

Who

Action

Target

Details

Change my password

Current password New password (12+ characters) Repeat new password